Strategic learning and positioning begins with conversation.
Three important results from contributing and listening to others:
- They feel heard and that people want contribute to the improvement of services they choose to purchase.
- People don’t always share what’s hard for them. They don’t want to be a burden and want us to succeed.
- On the lookout for what’s not being said – the opportunity to expand a feature, service, or discover a way to expand.
What do you include in your personal art of conversation?