Improve your listening and improve your results. It is a learnable skill. By becoming a better listener, you can improve your productivity, ability to influence, persuade and negotiate.
customer experience
Anticipating Changing Customer Expectations: An Elusive Leadership Skill
If you are like many leaders, you think about customers often and scan for potential tweaks and improvements in processes and products, so consumers continue to choose yours over another solution. Technology advances have set a high bar for all; people expect tools and products that make lives and work easier, quicker and, yes, cheaper. […]
Podcasting, #BizapaloozaChat + Voice Of Bold Business Radio
My friend and colleague, Ivana Taylor, asked me to stop by her weekly DIY Marketer Twitter #BizapalooaChat to talk about the experience of building and using podcasts as part of the Red Direction business model. I am a continual student of podcasting – a learning viewpoint Ivana thought would bring an interesting view to her DIY […]
4 Steps To Get What You Want At Any Time, Any Place
The Sweet Spot of Tradition, EQ and Empathy. How many things do you do each day, month, and year that are always the same? A tradition is something we repeat that has meaning to us. Holidays are a given. What about monthly activities – maybe dinner with friends and family, a networking event, something we volunteer […]
Get Unstuck Quick! Jessica Dewell’s Appearance on CLBLive
Act To PLAN and Get Unstuck Quick What’s the remedy for being simply, completely, unequivocally stuck? How about recognizing that fact and then moving forward? And that’s just where my discussion with Christine L Bowen on CLBLive began. Read on for the highlights, because the conversation provides solutions right at your fingertips! From the starting […]