Workshop: Customers are NOT Always Right
Address the clash between serving and supporting customers, and increase business sustainability.
Our business exists to solve a specific problem. When we have customers who want us to be more or different, we face a dilemma.
Listen, be open, and be decisive.
This workshop is designed to shift our thinking about the value of our customer … instead of our customers being THE value.
Sure, no customers equates to no business. Yet responding to every idea, whim, and frustration will take our company down slowly and inevitably. It’s up to us, business leaders, to define and hold the boundaries and priorities.
Know whether or not what customers want
is beneficial to your business.
Friday, September 15, 2017
10a – 1p in Broomfield, CO
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Figuring out what’s happening can be difficult, but it doesn’t have to be.
LEARN HOW TO:
- Establish feedback loops and listening posts.
- Consider and evaluate feedback and feature/service requests.
- When (and how) to say no.
AND by the end of this 1/2 day Workshop, you will:
- HAVE A PLAN
- KNOW HOW TO EXECUTE YOUR PLAN
- USE THE RESULT TO INCREASE BUSINESS SUSTAINABILITY